How enquiry information is handled.

Information collected

The enquiry form collects your name, preferred reply method, email address or telephone number, destination, message, consent, creation time, and enquiry status.

Why it is collected

The information is used only to review your request, respond to you, and manage the enquiry in the private administrator workflow. The form does not send an automatic email, text message, or other message.

Retention

Enquiry records are retained for up to 90 days, then removed through the retention process unless a shorter period is required.

Deletion requests

To request deletion of an enquiry before the retention period ends, use the enquiry form or call the Local agent. Include enough information to identify the enquiry.

Public website

Do not submit payment information, identity documents, account numbers, or passwords through the enquiry form.